Shipping policy
Shipping Policy
PROCESSING AND HANDLING
All orders are processed within 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a separate notification once your order has shipped.
SHIPPING RATES AND ESTIMATES
We offer free standard international shipping on all orders to the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and select other countries worldwide. Shipping typically takes 5 to 8 business days, though customs processing in certain destinations may extend delivery times beyond this window.
Your order may be subject to import duties and taxes (including VAT), which are applied once a shipment reaches your destination country. DCOLIGHTING is not responsible for these charges; they are the responsibility of the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can check the status of your order at any time on our Order Tracking page.
Once your order has shipped, you will receive an email notification containing a tracking number you can use to check its status. Please allow up to 48 hours for tracking information to become available.
If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at support@dcolighting.com with your name and order number, and we will investigate promptly.
LOST, DAMAGED, OR STOLEN ORDERS
DCOLIGHTING is not liable for orders lost, damaged, or stolen during transit once marked as delivered by the carrier. If your package arrives damaged or does not arrive at all, please contact us at support@dcolighting.com within 7 days of the delivery date (or expected delivery date) with your name, order number, and photos of any damage if applicable. We will work with you and the carrier to resolve the issue as quickly as possible, which may include a replacement or refund at our discretion.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. Refunds will be issued for the full order amount, minus original shipping costs.